Shipping and Delivery

We ship worldwide directly from Northeast India, Manipur. We offer multiple shipping methods for both domestic and international orders, including EMS, Airmail, Surface Mail, Blue Dart, Delhivery, and DHL.

Last updated: May 9, 2025

General

• This website (https://isuziifoodindustries.com) is operated by Isuzii Food Industries Pvt Ltd.
• We are committed to delivering your order within the specified time frame and in accordance with this Delivery Policy.
• We currently offer worldwide shipping on all products, subject to the terms of this Policy.
• You are advised to read our Terms and Conditions along with this Policy before making a purchase.
• By using this website, you agree to be bound by the terms of this Policy. If you do not agree, please refrain from transacting on this website.
• The currency used on this website is INR. Your payment may be charged in your local currency based on applicable exchange rates.
• All orders are subject to product availability. If an item is unavailable, we will notify you and issue a refund using the original payment method.

Definitions

• Customer: A person who purchases goods for personal use and not for resale.
• Website: Refers to https://isuziifoodindustries.com.

Cost of Shipping

• Shipping and handling charges vary based on product type, size, weight, packaging, and delivery location.
• The final shipping cost will be calculated and displayed at checkout.
• Free shipping is available on orders above Rs. 1000 (Rupees One Thousand Only).

Shipping Updates

Once your order is shipped, you will receive updates including courier details via SMS, Email, or WhatsApp.

Handling Time

Orders are usually processed and dispatched within one business day of order placement. We strive to dispatch orders at the earliest possible time.

Estimated Delivery Time

Delivery timelines depend on the product and delivery location. Estimated delivery time is mentioned on the product page or at checkout. Delivery timelines are indicative and may vary due to external factors.

Buy Online – Pick Up In-Store

• Customers may place orders online and pick them up from the nearest store.
• Orders are typically packed within 24 hours of placement.
• Once ready, customers will be notified via SMS or Email.
• Orders must be collected within 5 hours of placement, failing which the order may be automatically cancelled.
• We reserve the right to modify or discontinue in-store pickup without prior notice.

Local Delivery

• Local delivery is available for select areas, subject to availability.
• Local deliveries are usually completed within 4 hours of order confirmation.
• Currently, local delivery is available within a 5 km radius of our stores.
• Coverage areas may change without prior notice.

International Shipping

• We ship to international destinations worldwide.
• International shipping charges are calculated at checkout based on order value and package dimensions.
• Standard international shipping may take approximately 15 business days.
• Priority international shipping may take approximately 7 business days.
• International customers are responsible for any customs duties, taxes, or import charges imposed by their country.
• Customers should verify customs clearance eligibility with their local authorities.

Other Rules

• Shipping addresses cannot be changed once an order is placed.
• Orders may be shipped in multiple consignments depending on product availability.
• Cash on Delivery is available for selected product categories.
• At delivery, payments can be made via cash or UPI where applicable.
• Partial refunds are not permitted.
• We are not liable for the actions or inactions of third-party logistics partners. Any disputes must be resolved directly with the logistics provider.

Restrictions

Certain products may not be deliverable to specific locations. Restrictions will be communicated at checkout or earlier.

Incorrect or Incomplete Address

Customers must ensure that all delivery details provided are accurate and complete. Incorrect or incomplete information may result in delayed or failed delivery. Orders with incorrect address details are not eligible for reshipment or refund.